Returns and Refunds Policy

At Theo Explorer, we want you to feel confident about every purchase. This policy explains our approach to returns and refunds to ensure transparency and customer satisfaction.

Eligibility for Returns

We accept returns only if the item you received is defective, damaged, or incorrect. To be eligible, items must be unused, in their original packaging, and returned within 7 days of delivery.

Non-Returnable Items

Certain items such as personal care accessories, perishable goods, or customized products cannot be returned unless they arrive damaged or defective.

Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be issued through the same method used in your order. As Theo Explorer only accepts cash on delivery, refunds will be processed as store credit or replacement unless otherwise agreed upon.

Exchanges

If you receive a defective or incorrect product, you may request an exchange for the same item or a similar product of equal value, subject to availability.

How to Initiate a Return

To request a return or exchange, please contact us at [email protected] with your order number, details of the issue, and photographs if applicable. Our team will provide instructions for the return process.